Shipping and Delivery
Within New Zealand
Shipping charges are between $3.50 and $5.50 (depending on weight and size of your purchase) for shipping and delivery within New Zealand (excluding rural delivery).
We send all orders using a 'track and trace' service, non-signature required. If you require a 'signature required' delivery, please let us know.
To urban North Island areas, we aim for an overnight delivery. However, rural deliveries and South Island deliveries will take a couple of days longer. We recommend that generally you allow around three working days for delivery, plus an extra few days at peak times and after public holidays.
If your package does not arrive when expected, please contact us for the tracking number so you can speak to the courier company, or we can track it for you.
Unfortunately, we need to pass the rural delivery surcharge on to our rural delivery customers. Rural delivery rates are between $8.00 and $10.50 depending on weight and size. Sorry, but we keep our margins super low so we can't absorb the extra delivery charges for those of you living at rural delivery addresses.
We ship to Australia at rates based on weight, starting from NZ$10. For example, one pair of squeaky boots costs NZ$15 in postage. Unfortunately we can't offer a track and trace service for shipping to Australia.
Other International Destinations
For shipping to other international destinations, please email us at firstname.lastname@example.org and we will arrange a shipping quote for you.
We welcome pick-ups from our premises in Hamilton, New Zealand. Please contact us at email@example.com to arrange a suitable time.